Tenant Resources

Important General Information, Tenant Guide, Rent Report, Handbook, Checklists and more.

TENANT GUIDE

RENT REPORT

TENANT HANDBOOK

PEST CONTROL

What to do if you have Maintenance Issues

Contact your Building Maintenance Technician or call our Business Office if you have a problem with your home and a repair is required. If there has been property damage or injury, an Incident Report may be required, and specific details acquired from you.

Call (403) 329-0556

If you have an ongoing maintenance issue or have a complaint, your Placement Worker is the person to speak to.

Building Brains Together (BBT)

“Lethbridge Housing Authority is proud to be a member of the Building Brains Steering Committee. In this role, LHA has been able to provide opportunities for families living in our Community Housing program to access programming that will improve executive functioning in youth. The Mission of Building Brains is to “build adult capabilities to improve brain development and executive functions in children through research and education”.”  

GO TO BUILDING BRAINS TOGETHER

 

Lethbridge Family Centre

We are a group of local stakeholders brought together by the unifying belief in the importance of play, and the benefits play can have on our society. The City Council of Lethbridge unanimously adopted the Lethbridge Play Charter in the fall of 2018.  Today organizations, local businesses, parents and community members are working together to make play a priority in Lethbridge.

GO TO FAMILY CENTRE PROGRAM CALENDAR
GO TO FAMILY CENTRE WEBSITE

PET Q’s & A’s

  • Not immediately. On such properties, we also require you to apply to have a pet and receive written approval from your Property Manager. There is also a Request for Authorization form you will need to sign where you will be provided with the pet policy in full.

  • Pets are hard on the properties. To ensure that the units can be maintained, we will need you to show that you have renter’s insurance, a pet license from the City of Lethbridge, and proof that the pet’s vaccinations and inoculations are up to date. Of course, you also must follow any bylaws related to animals that the City of Lethbridge passes. Once approved, there is a $200.00 non-refundable pet fee to recover the costs of wear and tear from the pet.

  • Other than keeping your pet’s vaccinations up to date being healthier for your pet, this policy also helps prevent the spread of animal-borne diseases through the properties, protecting the health of our staff, other tenants, and whatever beloved pets they have in turn. You have a happier, healthier pet for a long time to come and everyone else is kept safe as well.

  • Not exactly. We do have reasonable limitations on pets that may be kept on Lethbridge Housing properties. We do this to protect the health and cleanliness of our buildings, the safety of our staff and tenants, and to not create nuisances on our other tenants’ peaceful enjoyment of the properties. These limits include restrictions on the number of pets, the size of pets, what kind of pets we allow, and requirements for maintaining the health and good behaviour of your animal companions.

  • Most of our pet-friendly units will allow you to have one cat or one dog, subject to size limitations.
    • You may have a fish tank sized up to 38 litres (about 10 gallons). Alternatively, an aquarium may contain amphibians or reptiles such as a small frog, turtle, salamander, or lizard. You can have up to two of these if you keep them in an approved aquarium.
    • Units may have up to two rodents such as hamsters, chinchillas or gerbils, guinea pigs, or miniature rabbits if you keep them in a cage.
    • Small birds are limited to two per household. If you have a large bird, you may keep one. Regardless of size, you must keep your birds from being excessively noisy and in a cage.

  • In our pet-friendly units, pets measured according to their fully-grown weight and height. A dog may be up to 50 centimetres (about twenty inches) in height or 16 kilograms (about 35 pounds) in weight when fully grown. A frog, turtle, or lizard may be up to six inches at full growth.

  • Service animals are not considered pets and have several different criteria according to Provincial regulations:

    Your service animal must have graduated from a program that is accredited by Assistance Dogs International (ADI); or complies with the Alberta Service Dogs Act
    If you currently reside in a building that is not pet friendly and you require a Service Animal, you will be offered a transfer to the first available unit in pet friendly building.

  • We try to accommodate pets wherever possible, but some of our buildings have central air intake systems. This means that the air in the building is all recirculated throughout the building and shared by the same units within the buildings. Unfortunately, with this system it is impossible to prevent allergens from your pets from entering your neighbours’ units and causing potentially hazardous health situations. Buildings include Haig Tower, Halmrast Manor, Hardie Manor, and older units at CastleApartments. We may allow some smaller pets such as caged animals or fish that we do not feel posesany significant health risk at these locations.

Fire Safety

Here are some tips to protect your home and your family.

▪ Do not store flammable materials such as paint thinner, solvents, propane tanks or gasoline inside your home or attached storage area.

▪ Regularly recycle old newspapers.

▪ Make sure you know what to do in case of fire. Create a plan.

▪ Make sure you have at least two ways out of the unit in case one escape route is blocked by fire.

▪ If you hear the fire alarm, you should always leave the building right away, following the escape plan.

▪ If a fire breaks out in your home, evacuate to safety, activate the fire alarm and call the fire department.

▪ Call for a Maintenance Technician if the smoke alarm in your home goes off frequently. The alarm will be inspected annually.

Do not remove or disable the smoke alarm.

▪ Do not overload power outlets. A power bar with a shut-off feature can protect your electrical appliances.

▪ Evacuation Procedures are posted to the back of your main door. Contact our Business Office if you need a replacement.